1. Introduction
At BotraAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot builder platform, including our website, services, and applications (collectively, the "Service").
By using BotraAI, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1.1 Scope
This Privacy Policy applies to:
- Our website (https://botraai.com)
- Our AI chatbot builder platform
- All related services and applications
- Chatbots created using our Service
1.2 Contact
For privacy-related questions or concerns, please contact us at: support@botraai.com
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.
2.1 Information You Provide
- Account Information: Email address, username, password (encrypted)
- Profile Information: Name, company name, profile picture (optional)
- Chatbot Content: Documents (PDF, DOCX, TXT), website URLs, training data, custom instructions, widget customization settings
- Payment Information: Billing name and address (payment card details are processed securely by our payment processor and not stored by us)
- Communications: Messages you send to us, support requests, feedback
- Conversation Data: Messages exchanged with chatbots you create, user interactions
2.2 Information We Collect Automatically
- Usage Data: Chatbot interactions, conversation logs, feature usage, response times, error logs
- Technical Data: IP address, browser type and version, device information, operating system, time zone, referrer URL
- Cookies and Tracking: Session cookies, authentication tokens, preference cookies, analytics cookies
- Analytics: Page views, click patterns, time spent on pages, navigation paths
2.3 Information from Third Parties
- Authentication Providers: If you sign up using a third-party service (e.g., Google, GitHub), we receive basic profile information
- Payment Processors: Transaction confirmation and subscription status
- AI Providers: Usage metrics and error reports from OpenAI, Groq, Google Gemini, and Ollama
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Provide and Maintain the Service
- Create and manage your account
- Process your chatbot training data
- Generate AI responses to user queries
- Store and retrieve conversation history
- Provide customer support
3.2 Process Transactions
- Process subscription payments
- Send billing notifications and receipts
- Manage subscription renewals and cancellations
- Prevent fraudulent transactions
3.3 Communicate with You
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Send important account or security alerts
- Notify you of changes to our policies or Service
3.4 Improve the Service
- Analyze usage patterns and trends
- Develop new features and functionality
- Fix bugs and improve performance
- Conduct research and testing
3.5 Ensure Security and Compliance
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms of Service
- Comply with legal obligations
- Protect our rights and property
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
4.1 AI Service Providers
We share message content with AI providers to generate chatbot responses:
- OpenAI: For GPT-4 powered responses (subject to OpenAI's privacy policy)
- Groq: For Groq-powered responses (subject to Groq's privacy policy)
- Google Gemini: For Gemini-powered responses (subject to Google's privacy policy)
- Ollama: For local processing (no data shared with third parties)
4.2 Infrastructure and Service Providers
- Cloud Storage: Google Cloud Storage for file uploads (optional)
- Database Hosting: PostgreSQL hosting providers for data storage
- Application Hosting: Hosting providers for running the Service
- Email Services: For sending transactional emails and notifications
4.3 Payment Processors
We use third-party payment processors (such as Stripe) to process subscription payments. Your payment information is transmitted directly to the payment processor and is not stored on our servers.
4.4 Analytics Services
We may use analytics services to understand how users interact with our Service. These services may collect information about your usage patterns and technical data.
4.5 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests (subpoenas, court orders)
- Government or regulatory investigations
- Protection of our rights, property, or safety
- Protection of the rights, property, or safety of others
4.6 Business Transfers
If BotraAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices regarding your information.
5. Data Retention
5.1 How Long We Keep Your Data
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specific retention periods include:
- Account Information: Until you delete your account or request deletion
- Conversation Logs: Until you delete the chatbot or request deletion
- Payment Records: 7 years (for tax and legal compliance)
- Analytics Data: 24 months
- Support Communications: 3 years
5.2 Account Deletion
When you delete your account:
- Your account information is permanently deleted within 30 days
- Your chatbots and training data are permanently deleted
- Conversation logs are anonymized or deleted
- Payment records are retained for legal compliance
- Backup copies are deleted within 90 days
6. Your Privacy Rights
6.1 GDPR Rights (EU Users)
If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing of your personal data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Withdraw Consent: Withdraw consent for data processing at any time
6.2 CCPA Rights (California Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about what personal data we collect, use, and share
- Right to Delete: Request deletion of your personal data
- Right to Opt-Out: Opt-out of the sale of your personal data (we do not sell personal data)
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
6.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at: support@botraai.com
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device that help us provide and improve the Service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
7.2 Types of Cookies We Use
- Essential Cookies: Required for the Service to function (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use the Service
- Performance Cookies: Monitor and improve Service performance
7.3 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Clear cookies when you close your browser
8. Data Security
8.1 Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Password Protection: Passwords are hashed using industry-standard algorithms
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Security Audits: Periodic review of our security practices
- Secure Infrastructure: Use of reputable cloud providers with strong security practices
8.2 No Guarantee
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. If you have reason to believe that your account security has been compromised, please contact us immediately at support@botraai.com.
9. International Data Transfers
9.1 Where Your Data Is Stored
BotraAI operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
9.2 Safeguards
When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with third-party providers
- Compliance with applicable data protection laws
10. Children's Privacy
10.1 Age Restriction
The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Service or provide any information to us.
10.2 Parental Notice
If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us at support@botraai.com.
11. Third-Party Services
11.1 Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.
11.2 AI Provider Privacy Policies
When you use our Service, your chatbot messages may be processed by third-party AI providers. Please review their privacy policies:
11.3 No Control Over Third Parties
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. Your use of third-party services is at your own risk.
12. Changes to This Privacy Policy
12.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (if you have provided an email address)
- Displaying a prominent notice within the Service
12.2 Your Acceptance
Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you must stop using the Service and may delete your account.
12.3 Version History
We maintain a version history of this Privacy Policy. You may request previous versions by contacting us at support@botraai.com.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13.1 Data Subject Requests
For requests related to your privacy rights (access, deletion, portability, etc.), please include "Privacy Request" in the subject line of your email and provide:
- Your full name and email address associated with your account
- A description of your request
- Any additional information needed to verify your identity
We will respond to your request within 30 days.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
This Privacy Policy should be read in conjunction with our Terms of Service.
Last Updated: April 30, 2026 | Version 1.0