Welcome to BotraAI ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of BotraAI's AI chatbot builder platform, including our website, services, and applications (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms.If you do not agree to these Terms, you may not access or use the Service.
Your use of the Service constitutes acceptance of these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.
BotraAI provides an AI-powered chatbot builder platform that enables users to create intelligent chatbots using Retrieval Augmented Generation (RAG) technology. Our Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To use certain features of the Service, you must register for an account. You agree to:
You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.
We reserve the right to suspend or terminate your account at any time, with or without cause, including if we believe you have violated these Terms. You may terminate your account at any time through your account settings.
BotraAI offers the following subscription plans:
Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are in U.S. dollars and are non-refundable except as required by law or as explicitly stated in these Terms.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period.
We reserve the right to modify our pricing at any time. We will provide you with at least 30 days' notice of any price changes. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.
We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within the first 14 days of your initial subscription, contact us for a full refund. For complete details on our refund policy, eligibility criteria, refund process, and special circumstances, please see our Refund Policy.
You agree not to use the Service to:
You are solely responsible for the content you create, upload, or transmit through the Service. You must ensure that your content complies with all applicable laws and does not infringe on any third-party rights.
We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.
The Service, including all content, features, functionality, software, and design, is owned by BotraAI and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.
You retain all ownership rights to the content you create, upload, or transmit through the Service ("User Content"). However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your User Content solely for the purpose of providing and improving the Service.
Content generated by AI models through the Service may be subject to the terms and conditions of the underlying AI providers (OpenAI, Groq, Google, etc.). You are responsible for ensuring your use of AI-generated content complies with applicable third-party terms and laws.
If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.
We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You have certain rights regarding your personal data, as described in our Privacy Policy.
We implement reasonable security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
The Service integrates with third-party AI providers and services. Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.
We strive to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will be available at all times or that it will be error-free. The Service may be subject to interruptions, delays, or errors due to maintenance, updates, or circumstances beyond our control.
We may perform scheduled or emergency maintenance that temporarily interrupts access to the Service. We will attempt to provide advance notice of scheduled maintenance when possible.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You agree to indemnify, defend, and hold harmless BotraAI, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by canceling your subscription through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.
We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Before filing a claim, you agree to contact us at support@botraai.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email.
If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration will be conducted in Delaware, and judgment on the arbitration award may be entered in any court having jurisdiction.
YOU AND BOTRAAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and BotraAI agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service or infringement of intellectual property rights without first engaging in arbitration or the informal dispute resolution process.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.
We maintain a version history of these Terms. You may request previous versions by contacting us at support@botraai.com.
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and BotraAI regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of BotraAI.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
These Terms do not create any third-party beneficiary rights. No third party may enforce any provision of these Terms.
We may provide notices to you via email, regular mail, or postings on the Service. You may provide notices to us at the contact information provided below.
If you have any questions about these Terms or the Service, please contact us:
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: April 30, 2026 | Version 1.0